Registration and Sign In

About signing up

To sign up to use the Administrative Console, you must set a password and provide the following information.

• Your corporate email address—used to filter policies and authorities. Users with the same domain name in their email address can see the policies and authorities added by other users with the same domain name. Users with different domain names cannot see each others policies or authorities.
• Your name—used to personalize Administrative Console messages.
• The name of your organization—used to personalize the Administrative Console display.
• Your phone number—used to recover from a forgotten password.

Signing up

1. Visit https://tnaas.resilient-networks.com.
2. Click Click Here to Sign Up.
3. Type your corporate email address in the Email box.
4. Type a password in the Password and Confirm Password boxes.
5. Type your name in the Name box.
6. Type the name of your organization in the Organization Name box.
7. Type your phone number in the Phone Number box.
8. Click Sign Up.
9. Without closing the browser, check the email account of the address you provided in the Email box.
10. Open the email sent by rnsgateway@resilient-networks.com.
11. Memorize, copy, or write down the four-digit code in the email.
12. Return to the original browser tab and enter the four-digit code from the email into the Authority Credentials form.
13. Click Submit.

NOTE: If the sign up process fails to complete, see Recovering from an incomplete sign up.

Signing in

1. Visit https://tnaas.resilient-networks.com.
2. Type the email address of the account you provided during sign up in the Email box.
3. Type the password that you set during sign up in the Password box.
4. Click Sign In.

Recovering from a forgotten password

1. If you forgot your password, click Trouble signing in.
2. Then click Forgot password.
3. Type the email address of the account you provided during sign up in the Email box.
4. Click Reset Password.
5. Without closing the browser, check the email account of the address you provided in the Email box.
6. Open the email sent by rnsgateway@resilient-networks.com.
7. Copy the four-letter code in the email.
8. Return to the original browser tab and paste the four-letter code from the email into the Authority Credentials form.
9. Next you will see a Phone Authentication  Authority Credentials form, select the radio button beside the phone number and click Call. (The phone number is the one you had entered during Sign Up)
10. Answer the phone and type 1 into the phone keypad when prompted.
11. Once the recorded voice has stopped talking, type the code displayed in the Authority Credentials form into the phone.
    NOTE: do not type the code until the recorded voice has finished speaking.
12. Type a new password into the New Password and Confirm New Password boxes.
13. Click Reset Password.

Recovering from an incomplete sign up

1. Click Trouble signing in.
2. Click Did not finish signing up.
3. Type the email you started signing up with in the Email box.
4. Type your name in the Name box.
   NOTE: this does not have to match the name you used during the original sign up.
5. Click Complete sign up.
6. Without closing the browser, check the email account of the address you provided in the Email box.
7. Open the email sent by rnsgateway@resilient-networks.com.
8. Copy the four-letter code in the email.
9. Return to the original browser tab and paste the four-letter code from the email into the Authority Credentials form.
10. Click Submit.

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